Terms of service

Terms of service

These terms apply to purchases and enquiries through PMR Auto Parts at pmrautoparts.com.au. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under Australian Consumer Law.

Products and condition
We sell used automotive parts unless a listing states otherwise. Read the description, photographs, part numbers and disclosed condition before ordering. Wear, defects and included accessories depend on the individual listing. Contact us if any detail is unclear.

Parts enquiries and donor vehicles
A listing described as a vehicle currently wrecking or for parts may be an enquiry listing for parts from that vehicle. Do not assume the displayed amount buys the entire vehicle or every component pictured. Contact us for the exact part, condition, availability and confirmed price. Only purchase a specific item when the description and price clearly identify what is included.

Fitment
Provide your VIN, model, year, engine details and part number where available so we can help check compatibility. Do not install a part until fitment is confirmed. These checks do not remove our responsibility for accurate descriptions or advice.

Prices and ordering
The checkout shows the amount and currency payable for an online order, including applicable delivery charges and taxes. Quote-only items require a confirmed quote before purchase. If a listing contains an error or an ordered part is unavailable, we will contact you to resolve the issue; we will not substitute a different item or increase a paid order price without your agreement. If we cannot supply an order, we will refund the amount paid for the unavailable item and associated delivery charges as applicable.

Delivery and pickup
See our Shipping policy for freight, delivery estimates and local collection: https://pmrautoparts.com.au/policies/shipping-policy. Contact us for bulky-item freight and parts still fitted to donor vehicles before ordering.

Returns and consumer guarantees
Our voluntary return request window is 3 calendar days after delivery or collection. This does not limit statutory rights for faulty, unsafe or misdescribed goods. The full conditions and process are in our Returns and refunds policy: https://pmrautoparts.com.au/policies/refund-policy. Any additional written warranty is in addition to your consumer guarantees.

Privacy
Our Privacy policy explains how information is handled: https://pmrautoparts.com.au/policies/privacy-policy.

Contact and resolving problems
Contact us first with your order or part details so we can help resolve questions or complaints.
PMR Auto Parts
66 Officer South Road, Officer VIC 3809, Australia
0406 155 666
info@pmrautoparts.com.au
Monday to Friday, 9am–5pm

These terms are governed by the laws applicable in Victoria, Australia, without limiting any mandatory consumer protections that apply to you. Updates apply to future purchases and do not retrospectively remove rights attached to an existing order.